GOBLINSHEAD

Name of business
Goblinshead

Martin Coventry t/a Goblinshead

Office

Cockenzie House
22 Edinburgh Road
Cockenzie EH32 OHY

Websites

www.goblinshead.co.uk

www.thecastlesofscotland.co.uk

Contact
E-mail: info@goblinshead.co.uk

VAT no.

GB 716 9083 20

Also see Ordering and Delivery

1. INFORMATION ABOUT US

This site is operated by and the goods you purchase will be supplied by ("we") www.goblinshead.co.uk

Goblinshead, Cockenzie House, 22 Edinburgh Road, Cockenzie, East Lothian EH32 0HY, UK

www.goblinshead.co.uk is a site operated by Martin Coventry t/a Goblinshead.

info@goblinshead.co.uk

www.goblinshead.co.uk

Our VAT number is 716 9083 20

2. YOUR PERSONAL INFORMATION

We will use your personal information in accordance with our Privacy Policy.

We are committed to protecting your privacy online.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

We will not share or disclose your personal data or email to any other business, organisation or individual.

We may use your e-mail address to send you information about products that are the same as or similar to those that you have ordered from us and that we think you may find of interest. We will do so only if you have indicated that you do not object to being contacted for these purposes. At any stage you have the right to ask us to stop using your personal data for direct marketing purposes by contacting us at info@goblinshead.co.uk.

3. ORDERING

You may place an order to purchase goods advertised for sale on this site by following the on-screen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the button on the checkout page.

If you submit an order for goods via this site by clicking the button, your order is an offer to us to buy the goods you have ordered on this site.

We will acknowledge receipt of your order by sending you an automatically generated e-mail acknowledging your order. This is only an acknowledgement of receipt of your order, and no binding contract will be formed between us unless and until we accept your order by separate e-mail.

The contract will relate only to those specific goods which are referred to in our e-mail confirming our acceptance of your order. You should read and check the details in this e-mail to ensure that they are correct.

If the details in the e-mail confirming your order are not correct, or if you are not satisfied with the details in the e-mail, please contact us at orders@goblinshead.co.uk

The contractual language is English.

Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.

4. PRICE AND DELIVERY COSTS

Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order.

Occasionally, an error may occur and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid. However, where the correct price of the goods is less than our stated price, we may (at our discretion) continue with your order and charge the lower amount on dispatch.

Unless stated otherwise, all prices include VAT (where) but exclude delivery costs. Delivery costs is free in the UK but please contact us for overseas delivery at orders@goblinshead.co.uk if this is not clear. Overseas postage rates are available for The Castles of Scotland.

5. AVAILABILITY AND DELIVERY

Information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.

We deliver free within the United Kingdom only, excluding the Channel Islands, although further exceptions may apply.

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on this site.

Delivery will be made according to the information on the product pages after your order is accepted.

We will use reasonable endeavours to deliver the goods on any specified date we agree, or if no date is specified, within 30 days after the day on which we accept your order. In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay or failure is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we and you will agree an alternative delivery date.

We are also not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable. The tracking details for products to be delivered by courier companies, such as ups, Hermes and dpd, will be emailed to you and you should check these periodically to ensure delivery or pick up.

6. PAYMENT

We must receive payment in advance before your order can be processed and the goods can be dispatched, unless we have agreed otherwise in advance in writing. Payment for goods from www.goblinshead.co.uk can be made by one of the following payment:

• Debit card, credit card, PayPal

Orders can be made by post, and you can send a cheque or Postal Order, made out to Goblinshead in GB£, to Orders, Goblinshead, Cockenzie House, 22 Edinburgh Road, Cockenzie EH32 0HY

7. RIGHT TO CANCEL

You have the right to cancel this website order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us at Goblinshead, Cockenzie House, 22 Edinburgh Road, Cockenzie, EH32 0HY or at info@goblinshead.co.uk of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

8. REFUNDS POLICY

If you cancel this order, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unreasonable use or unnecessary handling by you. For these purposes, unreasonable use means handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We will make the reimbursement without undue delay, and not later than (a) 30 days after the day we receive back from you any goods supplied, or if there were no goods supplied, 30 days after the day on which we are informed about your decision to cancel this contract.

If possible, we will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You will have to bear the direct cost of returning the goods.

9. CANCELLATION BY US

We reserve the right to cancel the contract between us if, for example:

• we have insufficient stock to deliver the goods you have ordered;

•  the delivery address is not in the UK;

• one or more of the goods you ordered was listed at an incorrect price.

10. TITLE AND RISK

You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you or a person nominated by you they will be held at your own risk and you will be responsible for them.

11. LIABILITY

To the extent not prohibited by law, we accept no liability for any:

•  loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);

•  loss which arises when we are not at fault or in breach of these Terms and Conditions; and

•  business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption)

Nothing in these terms will affect any liability we may have: (a) for fraudulent misrepresentation; (b) for death or personal injury arising from our negligence: (c) under Part I of the Consumer Protection Act 1987; (d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.

12. EVENTS BEYOND OUR CONTROL

We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, attacks by dragons, ghosts or poltergeists, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).

13. GENERAL

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of any other part of these Terms and Conditions and the remainder of the provision in question will not be affected.

No person other than you and us shall have any rights to enforce our agreement, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

If we fail to insist that you perform any of your obligations under our agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

You may not assign or transfer your rights or obligations under our agreement, unless we agree in writing.

We may update, vary and amend these Terms and Conditions from time to time without prior notice. Each time you order or otherwise purchase any goods from us, the Terms and Conditions in force at that time will apply (as set out on this site). Please check this site to ensure that you understand which Terms and Conditions apply.

14. LAW AND JURISDICTION

These terms are governed by Scottish law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Scottish law. You and we both agree that the courts of Scotland will have non-exclusive jurisdiction. However, if you are a resident in England, Wales or Northern Ireland you may also bring proceedings in England, Wales or Northern Ireland.